We’re excited to share that Change Logic has been recognised at the 2025 Intelligent ICT Awards, taking home the Workforce Management Project of the Year title. This honour celebrates our work with a leading South African ICT provider to rethink and rebuild how their workforce operates, with technology and people working hand-in-hand.
On top of this exciting win, the same project also earned us a nomination in the Innovations for Business Growth category, further validating the real commercial impact and sustainable transformation delivered through our approach.
Building for Growth, From the Inside Out
When the client approached us, their goals were clear:
- scale the business; and
- reduce inefficiencies; and
- sharpen their focus on customers.
To achieve these three goals, we didn’t just recommend tweaks, we helped them reimagine how their business operates. From frontline sales and service teams to finance, HR, procurement, and IT, we aligned every part of the business to support sustainable growth.
By applying structured design principles, we simplified processes, clarified roles, and eliminated unnecessary layers, laying the groundwork for a model that could grow with them, not against them.
Our Innovative Approach Towards Change
Technology played a significant role. We examined how the business functioned using Change Logic’s innovative Adoption Management Platform (AMP). The tool helped us identify areas of duplication, gaps that needed closing, and ways for teams to better support each other. It also allowed us to track how changes were being adopted in real time, making it easier to step in with support where needed.
Most importantly, it gave leaders the clarity they needed to make confident and informed decisions based on data, not guesswork.
Data-Driven Results
The transformation led to more than just a new structure on paper. With teams better aligned and focused on the right priorities, the client saw stronger customer engagement, improved upsell and cross-sell success, and a noticeable shift in how they responded to market opportunities.
It was about more than keeping up; it was about setting the pace and striving to establish a higher level of competitiveness.
What This Award Means To Us
Being recognised for this work is a proud moment for us – not only because of the award itself but also because of what it represents. It’s a testament to what’s possible when strategy, people, and technology are brought together with purpose. It proves sustainable and data-driven change isn’t just a buzzword but a business advantage.
We’re grateful to our client for trusting us with this journey and proud to help South African businesses become more agile, resilient, and future-ready.
Want to unlock the full potential of your workforce?
Let’s talk. Reach out to Change Logic People Solutions to explore our workforce management solutions.